As a CSM, you'll manage relationships to boost retention and growth by spotting up-sell, cross-sell, and churn-risk early. You will develop solutions to meet client goals, deliver platform training, guide on contracts, configurations, ad tracking, finance, and reporting, and drive platform adoption.
You’ll be the face and voice of Deel for our clients, responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues.
The Customer Success Manager will serve as the trusted partner for Digs' customers, from onboarding through renewal by driving product adoption, enhancing customer satisfaction, and ensuring retention by delivering consistent value throughout every stage of the customer journey. This role focuses on forging meaningful relationships while creating a frictionless experience for every user, and will be the go-to expert on how to maximize success with Digs.